Terms of Sale & Shipping/Returns
Plain-language policy information for Kinnorah. Substance stays unchanged here; this release only improves clarity, readability, and access to the existing draft text.
1. Who you're buying from
Kinnorah is the retailer and merchant of record for products sold in the Kinnorah shop. Kinnorah sets the price, charges your payment method, and is who you contact about your order. Kinnorah is not a referral or affiliate link to another retailer for these products.
Our registered legal entity name is being finalized as part of our business setup — contact us about any order.
2. Fulfillment and shipping
Orders ship drop-ship from our supplier's (Milliken Medical) warehouse, not from Kinnorah directly. Processing and delivery timelines, shipping methods and any shipping fees are being finalized as part of our business setup — contact us about any order.
3. Sales tax
Sales tax is calculated automatically at checkout based on your shipping address and Kinnorah's current state tax registrations. The list of states we are registered in is being finalized as part of our business setup — contact us about any order.
4. Returns and cancellations
Our returns policy is being finalized as part of our business setup — contact us about any order.
5. Subscriptions
Recurring deliveries ("subscribe and save") can be cancelled at any time from your order page, with no charge for cancelling and no retention offer standing in the way. You'll get an email confirmation when a subscription starts and every time it renews.
6. Contact
Our support contact channel is being finalized as part of our business setup — contact us about any order.