Refund Policy
Last updated: July 2026
1. How contributions work
A contribution is a personal gift toward a specific registry item (it is not a tax-deductible donation). When an item reaches its funding goal, Vitalé's team purchases and ships it. Contributions do not sit in a withdrawable cash balance.
2. Refunds are reviewed, not automatic
Refunds are not automatic or instant, and there is no self-service refund button. If something goes wrong — a duplicate contribution, a cancelled item, a registry that gets taken down before an item ships — our team opens a review case, looks at what happened, and works out the right resolution with the people involved. Where a refund is the right outcome, it is issued back to the original payment method through our payment processor.
3. When to reach out
Contact our support team if: you contributed by mistake or were charged twice; the item you funded was cancelled; or you have any concern about a page you supported. Include the approximate date and the registry link if you have it — we never need your card number.
4. Timing
Placeholder — pending legal review: review timelines and any regional rights will be finalized with counsel. Until then, we aim to acknowledge every refund request quickly and resolve it as fast as a careful review allows.